Ionian Luxury Cruises
Payments & Cancellation Policy
1. Introduction
This Payments & Cancellation Policy governs all bookings, deposits, cancellations, refunds and payment terms for services provided by Ionian Luxury Cruises through our website ionianluxurycruises.com, email, phone or in-person arrangements.
This policy applies to:
Yacht charter reservations
Luxury cruise bookings
Special event charters
Any paid services we provide
Please read this document carefully before making a booking.
2. Prices
All prices shown on the website or provided in offers:
Are in Euros (€)
Include any applicable VAT
Do not include optional extras unless specified in writing (e.g., transfers, special services, catering, taxes, marina fees, fuel supplement, crew gratuity).
Prices may change without prior notice until a booking is confirmed.
3. Booking Confirmation & Deposit
To secure a reservation, the following applies:
We receive your payment We send a written confirmation with itinerary and booking details A 50% deposit (via wire transfer or secure payment link) is required to confirm your reservation. The remaining 50% balance is due upon arrival on board.
Accepted payment methods:
– Credit Card
– Debit Card
4. Accepted Payment Methods
We accept the following forms of payment:
Bank transfer (preferred)
Credit/Debit card (Visa, Mastercard)
Online payment links where applicable
All bank charges, currency conversion fees and transaction fees are the responsibility of the guest.
5. Cancellation by You (Guest)
1.If the booking is cancelled 5-15 days before embarkation, then the Charterer will be charged with a cancellation fee that comes up to 30% of the Charter price.
2.If the booking is cancelled 5-2 days before embarkation, then the Charterer will be charged with a cancellation fee that comes up to 50% of the Charter price.
3.If the booking is cancelled 2-0 days before embarkation, then the Charterer will be charged with a cancellation fee that comes up to 100% of the Charter price.
In the occasion that the booking is cancelled due to weather conditions, the following will be applied:
1.The Charterer can be refunded 100%.
2.The charterer can reschedule the trip, depending on the availability of the boat.
6. Changes by You
If you request changes to the itinerary or dates:
Subject to yacht availability
Change requests submitted >60 days before charter have no penalty
Changes submitted within 60 days may incur fees or be treated as cancellation
All change requests must be sent in writing (email).
7. Cancellation by Us (Operator)
We reserve the right to cancel a confirmed booking due to:
Severe weather or unsafe conditions
Yacht unavailability due to mechanical or technical issues
Force majeure events (natural disasters, port closures, government restrictions)
If cancellation is due to operator fault (excluding force majeure), we will offer:
A full refund OR
Re-scheduling on available dates
We are not liable for additional guest expenses (such as flights, hotels, transfers) unless agreed in writing.
8. Refunds
Refunds, if applicable, will be issued:
To the original method of payment
Within 14 business days after confirmation of cancellation
Please allow additional time for bank processing.
9. No-Shows
If guests fail to arrive at the scheduled time of embarkation without prior notice:
No refunds will be issued
Full charter price remains due
10. Special Events, Holidays & Peak Season
During holidays and peak periods (e.g., July, August, Greek public holidays):
Different cancellation terms may apply
Any special terms will be communicated in writing before booking
11. Travel Insurance
We strongly recommend that all guests purchase comprehensive travel insurance covering:
Cancellation fees
Medical emergencies
Lost or delayed luggage
Weather disruption
Insurance costs are the responsibility of the guest.
12. Liability & Responsibility
By making a booking, you confirm:
You have the legal authority to agree to this policy
You accept responsibility for your personal and travel arrangements
You agree that Ionian Luxury Cruises is not liable for indirect losses (e.g., travel costs not booked through us)
13. Governing Law
This policy shall be governed by the laws of Greece and any disputes will be resolved under Greek jurisdiction.
14. Contact
If you have questions regarding payments, cancellations or booking changes, you may contact us:
📩 Email: [email protected]
📞 Phone: +30697 0380887
Ionian Luxury Cruises is part of the Sea Dreamers group.