Ionian Luxury Cruises
Who We Are
The website address is:
https://ionianluxurycruises.com
The website is operated by Ionian Luxury Cruises, a company providing luxury yacht cruises and private charter experiences in the Ionian Sea.
Privacy Principles – Ionian Luxury Cruises
At Ionian Luxury Cruises, respecting your trust and protecting your privacy while you browse our website is a top priority. The basic principles governing our approach are:
A. Trust & Fair Use
We use the personal information you provide to us in a lawful, fair and transparent manner, worthy of your trust.
B. Transparency
We clearly inform you about what information we collect, how we use it, who we share it with and how you can contact us for any concern.
C. Security
We take all reasonable technical and organizational measures to protect your data from misuse, loss or unauthorized access.
D. Legal Compliance
Our policy complies with the General Data Protection Regulation (GDPR) and applicable data protection laws. In case of any legislative gap, we follow generally accepted data protection principles.
Your Consent
By using the website ionianluxurycruises.com, you consent to the collection and use of your personal data in accordance with this Privacy Policy.
If you do not agree with this policy, please refrain from using our website or submitting personal information.
In certain cases (such as newsletter subscription), we may require explicit consent (double opt-in). If we request additional consent for specific purposes not covered here, those terms will prevail.
What Personal Data We Collect and Why
1. Contact Forms & Booking Requests
When you contact us through our contact or booking form, we may collect:
Full name
Email address
Phone number
Charter details (dates, number of guests, preferences)
Any additional information you voluntarily provide
We use this information exclusively to respond to your inquiry, provide offers, and manage bookings.
We do not sell or share this data with third parties for marketing purposes.
2. Comments (if enabled)
When visitors leave comments on the website, we collect:
Data shown in the comment form
Visitor IP address
Browser user agent string
This helps us detect spam.
If anti-spam services (such as Akismet or similar) are used, they may collect data such as IP address, user agent, referrer and comment content.
3. Media
If you upload images to the website (where applicable), avoid uploading images containing embedded location data (EXIF GPS), as visitors may be able to extract this information.
4. Cookies
Our website uses cookies to enhance user experience and analyze traffic.
Cookies may store:
Browser type
IP address
Pages visited
Time spent on website
Preferences and session data
You can disable cookies through your browser settings. However, disabling cookies may affect certain website functionalities.
If login functionality exists:
Login cookies last two days
“Remember Me” extends login to two weeks
Display preference cookies last one year
5. Embedded Content
Articles on this site may include embedded content (e.g., YouTube videos, Instagram feeds, maps).
Embedded content behaves exactly as if the visitor has visited the other website, and those websites may collect data and use cookies independently.
6. Analytics & Technical Data
We may use web analytics tools (such as Google Analytics or similar services) to collect anonymized information about:
Pages visited
Referring websites
Click behavior
Device and browser information
This data is used only for improving website performance and user experience.
Information from Other Sources
We may receive publicly available information (where permitted by law), such as:
Public social media profile information
Public reviews or user-generated content
This information is only used for communication and service improvement.
Online Advertising
We may use third-party advertising services to display relevant advertisements.
These providers may use cookies or similar technologies to deliver tailored ads.
Users in the EU may manage ad preferences via:
www.youronlinechoices.com
Users in the US may use:
Network Advertising Initiative Opt-Out Tool
Digital Advertising Alliance Opt-Out Tool
How Long We Retain Your Data
Contact form entries: up to 12 months
Booking records & invoices: up to 10 years (for legal/tax compliance)
Analytics data: up to 14 months
User account data (if applicable): until account deletion
Your Rights Under GDPR
You have the right to:
Access the personal data we hold about you
Request correction of inaccurate data
Request deletion (“Right to be forgotten”)
Restrict or object to processing
Request data portability
Withdraw consent at any time
To exercise any of these rights, please contact us at:
📩 [Insert official email e.g. [email protected]
To process your request, we may need to verify your identity.
Where Your Data Is Sent
Visitor comments may be checked through automated spam detection services.
Some data may be processed by trusted third-party providers (e.g., hosting provider, email marketing service) under strict confidentiality agreements.
How We Protect Your Data
We implement:
SSL encryption (HTTPS secure connection)
Secure hosting infrastructure
Restricted administrative access
Two-factor authentication where applicable
Data Breach Procedures
In the event of a data breach, we have internal procedures in place.
Where legally required, affected users and authorities will be notified without undue delay.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time.
Any significant changes will be posted on this page with a revised update date.
We encourage you to review this page periodically.
Payments & Cancellation Policy
1. Introduction
This Payments & Cancellation Policy governs all bookings, deposits, cancellations, refunds and payment terms for services provided by Ionian Luxury Cruises through our website ionianluxurycruises.com, email, phone or in-person arrangements.
This policy applies to:
Yacht charter reservations
Luxury cruise bookings
Special event charters
Any paid services we provide
Please read this document carefully before making a booking.
2. Prices
All prices shown on the website or provided in offers:
Are in Euros (€)
Include any applicable VAT
Do not include optional extras unless specified in writing (e.g., transfers, special services, catering, taxes, marina fees, fuel supplement, crew gratuity).
Prices may change without prior notice until a booking is confirmed.
3. Booking Confirmation & Deposit
To secure a reservation, the following applies:
We receive your payment We send a written confirmation with itinerary and booking details A 50% deposit (via wire transfer or secure payment link) is required to confirm your reservation. The remaining 50% balance is due upon arrival on board.
Accepted payment methods:
– Credit Card
– Debit Card
4. Accepted Payment Methods
We accept the following forms of payment:
Bank transfer (preferred)
Credit/Debit card (Visa, Mastercard)
Online payment links where applicable
All bank charges, currency conversion fees and transaction fees are the responsibility of the guest.
5. Cancellation by You (Guest)
1.If the booking is cancelled 5-15 days before embarkation, then the Charterer will be charged with a cancellation fee that comes up to 30% of the Charter price.
2.If the booking is cancelled 5-2 days before embarkation, then the Charterer will be charged with a cancellation fee that comes up to 50% of the Charter price.
3.If the booking is cancelled 2-0 days before embarkation, then the Charterer will be charged with a cancellation fee that comes up to 100% of the Charter price.
In the occasion that the booking is cancelled due to weather conditions, the following will be applied:
1.The Charterer can be refunded 100%.
2.The charterer can reschedule the trip, depending on the availability of the boat.
6. Changes by You
If you request changes to the itinerary or dates:
Subject to yacht availability
Change requests submitted >60 days before charter have no penalty
Changes submitted within 60 days may incur fees or be treated as cancellation
All change requests must be sent in writing (email).
7. Cancellation by Us (Operator)
We reserve the right to cancel a confirmed booking due to:
Severe weather or unsafe conditions
Yacht unavailability due to mechanical or technical issues
Force majeure events (natural disasters, port closures, government restrictions)
If cancellation is due to operator fault (excluding force majeure), we will offer:
A full refund OR
Re-scheduling on available dates
We are not liable for additional guest expenses (such as flights, hotels, transfers) unless agreed in writing.
8. Refunds
Refunds, if applicable, will be issued:
To the original method of payment
Within 14 business days after confirmation of cancellation
Please allow additional time for bank processing.
9. No-Shows
If guests fail to arrive at the scheduled time of embarkation without prior notice:
No refunds will be issued
Full charter price remains due
10. Special Events, Holidays & Peak Season
During holidays and peak periods (e.g., July, August, Greek public holidays):
Different cancellation terms may apply
Any special terms will be communicated in writing before booking
11. Travel Insurance
We strongly recommend that all guests purchase comprehensive travel insurance covering:
Cancellation fees
Medical emergencies
Lost or delayed luggage
Weather disruption
Insurance costs are the responsibility of the guest.
12. Liability & Responsibility
By making a booking, you confirm:
You have the legal authority to agree to this policy
You accept responsibility for your personal and travel arrangements
You agree that Ionian Luxury Cruises is not liable for indirect losses (e.g., travel costs not booked through us)
13. Governing Law
This policy shall be governed by the laws of Greece and any disputes will be resolved under Greek jurisdiction.
14. Contact
If you have questions regarding payments, cancellations or booking changes, you may contact us:
📩 Email: [email protected]
📞 Phone: +30697 0380887